Refund policy

Effective date: 6/17/2026

Thank you for supporting Season Studios. We pour a lot of care into every product, and we want you to feel good about your purchase — so here's our policy in plain language.

Digital products are non-refundable

Because our products are digital and delivered instantly, all sales are final. Once a purchase is complete and the download has been made available to you, we are unable to offer refunds, returns, or exchanges. This is standard for digital goods — a downloaded file can't be returned.

By completing your purchase, you acknowledge that you are buying a digital product and that you waive any right to a refund once access has been delivered.

If something's wrong, we'll make it right

A non-refundable policy doesn't mean you're on your own. If you run into a genuine technical problem — a file that won't download, a corrupted or incomplete file, or you were accidentally charged twice — please reach out within 1–2 business days of your purchase and we'll fix it: re-sending your files, providing a working version, or correcting a duplicate charge as appropriate.

What isn't covered

We're not able to offer refunds for change of mind, accidental purchases once the file has been accessed, or because a product didn't fit a personal expectation. We do our best to describe and preview each product clearly so you know what you're getting before you buy — please review the product details before purchasing.

How to reach us

For any issue with your order, email us at [support email] with your order number and a short note about what happened. A real person will get back to you, usually within 1–2 business days (Monday–Friday).